There has been much written on this subject but it seems there are an increasing number of unscrupulous claims management companies out there that are taking advantage of consumers and slowing down ppi claims processes with the lenders.

Essentially, by sending in spurious blanket claims to lenders like Lloyds TSB, where in actuality only a small percentage are actually valid, they are slowing down the process for everyone.

Many of the industry watchdogs and the main lenders are becoming increasingly aware and rightfully annoyed with these actions. Indeed the actions of the companies that engage in these activities are giving CMC’s (Claims Management Companies) a bad name.

However, there are good companies out there that do a great job and who process the ppi claims properly, essentially earning the commission share from the client. We pride ourself on our processes and feel very strongly that our procedures and systems allow us to deal with client ppi claims efficiently and competently.

Our process involves obtaining the loan documents from the lender, at our cost, so that we may properly ascertain, firstly the presence of ppi and then the validity of the claim. Following that we will recontact the client to perform a detailed question & answer session to obtain further details. Only then will we proceed to write a detailed ppi claims letter, highly personalised to the individual case and certainly not a standard template letter.

This process is lengthy but we believe in earning our payment from our clients.

In addition, by obtaining all the loan documents from the lender we are able to decide and advise on whether the settlement from the lender is good enough, or whether it’s well under what should be paid. In this scenario we would advise a rejection and would fight for whats due by liaising with the lender on the matter. It is only by following these detailed processes that one can make an informed decision. Anything less for your ppi claim would be considered poor value for money in our opinion.

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